Terms of Use for GoingKoi.com.cy Eshop

1. Introduction
These terms of use govern the access and use of the website goingkoi.com.cy and the services offered through it. By accessing our website, you accept these terms.

2. Products and Services
GoingKoi offers products and services related to aquaculture and gardening. Each product is accompanied by a description and price. We reserve the right to change prices and product availability without notice.

3. Orders
Orders are placed through our website. After submitting your order, you will receive a confirmation via email. Your order will be considered complete only when you receive the shipping confirmation.

4. Payments
Payments are made through the available payment methods on our website. All payments are secure and protected.

5. Shipping and Delivery
Shipping of products is done according to the options provided during the order completion. Delivery times may vary depending on your location.

6. Returns and Cancellations

At GoingKoi, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, you have the right to cancel or return your products under the following conditions:

6.1 Right to Cancel
You have the right to cancel your order within 14 days from the date of receipt of the products. To exercise this right, you must notify us of your decision to cancel by sending an email to info@goingkoi.com.cy .

6.2 Return Process
Once you have notified us of your cancellation, please follow these steps to return the products:

  1. Prepare the Products: Ensure that the products are in their original condition, unused, and in the original packaging. All accessories, manuals, and any promotional items must also be included.
  2. Return Shipping: You are responsible for the return shipping costs, unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
  3. Send the Products: Return the products to the address provided in the cancellation confirmation email. Please include a copy of your order confirmation or receipt with the returned items.

6.3 Refunds
Upon receiving and inspecting the returned products, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

6.4 Non-Returnable Items
Certain items may be non-returnable, including but not limited to:

  • Perishable goods (e.g., live plants or fish)
  • Customized or personalized items
  • Items that have been opened or used

6.5 Exchanges
If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item.

6.6 Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the return shipping costs in such cases.

By following these guidelines, we aim to make the return process as smooth and hassle-free as possible. If you have any questions or need assistance with your return, please do not hesitate to contact us.

7. Intellectual Property
All content on the website, including text, images, and logos, is protected by intellectual property rights. Reproduction or use of the content without the written permission of GoingKoi is prohibited.

8. Limitation of Liability
GoingKoi is not liable for any damage or loss arising from the use of the website or its products. Users are responsible for using the products according to the provided instructions.

9. Modifications to Terms
We reserve the right to modify these terms of use at any time. Changes will be posted on our website and will take effect from the date of publication.

10. Contact
For any questions or inquiries regarding the terms of use, you can contact us through the contact form on our website.